Refund & Cancellation Policy
General guidelines for cancellations and refunds. Specific terms for your booking are confirmed separately in writing.
This policy is a general placeholder and should be reviewed and finalised by the business before the site goes live.
1. Overview
This page outlines general guidelines for cancellations and refunds across the different stages of engaging with us, from an initial consultation through to a completed installation. Actual terms for your specific booking or order are confirmed in writing at the relevant stage, and take precedence over this general page.
2. Consultation and site visit
Initial consultations are generally provided at no charge. If a site visit involves a scheduled appointment, you can reschedule or cancel by contacting us with reasonable notice. Specific terms, including whether any site visit fee applies in particular circumstances, will be confirmed by us before the visit. This is a placeholder structure pending confirmation from the business owner.
3. Installation booking and advance payments
Where an installation is booked and an advance payment is collected, the applicable cancellation and refund terms, including any deductions for equipment already procured or work already scheduled, will be specified in your service agreement or order confirmation at the time of booking.
4. Equipment orders
Once equipment (panels, inverters, batteries, or related hardware) has been ordered specifically for your installation, cancellation may not be possible, or may involve a cost, depending on the manufacturer's own terms. This will be communicated to you before you confirm the order.
5. Cancellation before installation begins
If you wish to cancel before installation work has started and before equipment has been ordered for your project, contact us as early as possible. Refund eligibility for any amount already paid will depend on the stage reached and is confirmed on a case-by-case basis.
6. Post-installation issues
Refunds are not applicable once an installation is complete and accepted. If you experience an issue with a completed installation, this is addressed through our repair, maintenance, and warranty assistance services rather than a refund. See our Services page and Disclaimer for more detail.
7. How to request a cancellation or refund
Contact us at +91 90000 00000 or contact@suncrestenergy.example with your booking details. Requests are reviewed individually, and any refund due is processed within a reasonable timeframe using the original payment method where possible.
8. A note on this page
This page provides a general structure only. Specific cancellation windows, fees, and refund timelines require confirmation by the business owner and should be finalised before this site is published.