Privacy Policy
How we collect, use, and protect information submitted through this website.
This policy is a general placeholder and should be reviewed by the business before the site goes live.
1. Overview
This Privacy Policy explains how Suncrest Energy ("we", "us", "our") collects, uses, and protects information when you use this website or contact us through phone, WhatsApp, email, or our online forms. This page provides general information about our practices and is not a substitute for legal advice.
2. Information we collect
We collect information you provide directly to us, including:
- Contact form submissions: name, phone number, email address, city, property type, and any message or requirement details you share.
- Quote request submissions: the details above, along with roof type, approximate electricity bill range, and existing solar system status.
- Information shared when you contact us by phone or WhatsApp, including your number and the content of that conversation.
- Basic technical information collected automatically, such as browser type and pages visited, if analytics tools are enabled on this site.
3. How we use this information
We use the information collected to:
- Respond to your enquiry and provide the site survey, quotation, installation or service you've requested.
- Contact you about your enquiry by phone, WhatsApp, or email, depending on your preference.
- Maintain records of service requests, quotations, and installations for our own operational purposes.
- Improve this website and our services.
4. Sharing with service providers
We do not sell your personal information. We may share limited information with third-party service providers who help us operate our business, for example form-handling, hosting, communication, or scheduling tools, solely for the purpose of delivering our services to you.
5. Cookies and analytics
This website may use cookies or similar technologies for basic functionality and, where enabled, analytics tools to understand how visitors use the site. Analytics data is generally aggregated and does not directly identify you.
6. Data retention
We retain enquiry and customer information for as long as reasonably necessary to provide our services, respond to your requests, and meet our business and legal record-keeping needs.
7. Security
We take reasonable measures to protect the information you share with us. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your rights
You can request details of the information we hold about you, ask us to correct it, or request that we delete it, subject to our legitimate business and legal record-keeping needs. To do so, contact us at contact@suncrestenergy.example.
9. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
10. Contact us
For any questions about this Privacy Policy or how your information is handled, contact us at contact@suncrestenergy.example or +91 90000 00000.